When placing this order, you are accepting the following Terms and Conditions:
- You will not receive a Tax Invoice.
- You will receive a 25-digit Product Key and Download Links not a box product.
- If the computer where the license is installed needs to be replaced, you will not be able to use it on another computer. You will not be able to use it in the same one when it has important changes of Hardware, you will have to buy a new Product Key.
- If you attempt to use the Product Key more than twice, as described above, it will be blocked and you will have to purchase a new one.
- The support included in your purchase may take up to 24 hours to receive a response.
1. Problems when placing an order
A refund will be assessed within the first seven (7) days from the date of purchase if:
- The download links of the product were dropped during that period.
- The user's order will never be 'Confirmed' due to a system or human error, from the moment the customer makes the payment or from the moment he reports the payment in the case of payment methods in cash.
- The product key does not work at the time of installation. IMPORTANT: Under no circumstances will refunds be made if the user is attempting to activate a Full Edition with a N Edition key or vice versa.
- The user has previously contacted our support team to try to solve the problem without success.
2. Problems during the of the product lifetime
Will be assessed a change of Product Key if:
- The Product Key ceases to function on its own in the lifetime of the product.
- The user did not attempt to install the product more than three (3) times on the same computer because as described in the purchase conditions, the product includes two (2) activations, automatically over the Internet or by telephone through the Microsoft Activation Center .
- The user did not attempt to install the product on another computer. If this is the case, the user must purchase another Product Key.
- The user made no significant changes to the hardware of the computer.
3. In no way will a refund be issued or a Change of Product Key will be made if:
- The user has shared the product key with other people or tried to install the key on another computer.
- After purchasing, the user requests a refund with the basis of 'This is not the edition I need'.
- The product purchased is not compatible with the customer's equipment.
- The user requires a tax invoice.
In case the reimbursement is approved, take into account that it may take up to 45 days to be returned by the Payment Processor such as PayPal, Stripe or MercadoPago.